Mr. and Mrs. G had moved into their new home and they were now first time home owners on a well. The new home they moved into had one of our reverse osmosis systems that is state certified to remove Arsenic, a fleet farm water softener and a sediment filter prior to all other treatment equipment. After the inspection process for health and safety was done, we followed up with them after closing to go into the aesthetics of the water and give them some general information on maintenance and upkeep. After some time of being in the home, they realized that their water softener was failing and because we had already been out and had the information needed, we were able to provide them with our more economic water softener, the ES, and changed their sediment filter to our Twist II Clean sediment filter that allows for better flow to/through the softener. The family who never experienced well water is now set up with a new and better equipped water softener and sediment filter, which is allowing their reverse osmosis system to be as efficient as possible.