The homeowner had us install a new water softener in 2011. At that point of time of purchased they agreed on using our maintenance plan agreement to keep the warranty on the unit. Every year we come out to the home to do a 10 point performance check on the water treatment equipment and take care of the annual maintenance. We also deliver their salt to their home and test the water before and after the treatment equipment to make sure everything is working to standards.
With an existing softener from a big box retailer, this homeowner was noticing a decline in the quality of their water. With an in home consultation we were able to pinpoint familiar issues such as iron staining and hardness build up. Looking over the existing equipment, it was determined replacement was the best option to guarantee quality water. This is our Evolve series softener.
Mr. and Mrs. J had an older water softener that hadn't been working for years, so they had hard water and iron that was wreaking havoc on their home. After we had a Project Coordinator visit them and do some testing on their water conditions, they found that the EVR was the best fit because it could handle the levels of iron that they had and it would soften their water consistently and efficiently. They are now iron free and living with soft water.
Mrs. and Mr. S were having an egg odor that the family did not enjoy. They had just moved into their new home with their brand new softener that was softening and removing the iron, but odor was still an issue. Not only was there an odor issue, but they had received a positive test for bacteria in their water. They did their due diligence and shopped around; different companies offered different water softeners to replace their brand new one, and they were also offered chemical remediation. We were able to rid of the odor without chemicals and without replacing a water softener that was fully functioning and recently paid for. Our EVS Sulfur Filter solved the odor issue, and our Ozone generator addressed the bacteria that was said to have been in their lines.
The homeowner did not have any previous equipment in the home. They were showing signs of hard water and iron in their toilets, tubs and appliances. We removed the iron with the iron filter (EVFE-1248) and stopped the damage to their appliances with the water softener (ES-1044).