Mr. M. called us to see if we could come out to see why his water treatment equipment was not working. Sometimes the unit would regen and sometimes it would not. Nate, our retail manager, went to visit the homeowner and check out the equipment. He found that one part was not working on the softener and he was able to fix that. He also noticed that the iron filter pack was jammed and the unit wouldn't run properly. He recommended that he replace that unit. Mr. M. agreed and we installed an EVFE-1248 Iron filter. Everything is working properly now.