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We had a customer of ours that had an old water softener in their home reach out because it was acting up. With the age and issues going on, we sent out a project coordinator to go over some new equipment options with them. After some water tests, we found some higher iron and sulfur in the water. The old water softener was not intended to treat high iron or sulfur, so I recommend adding an air charge filter to remove the iron and sulfur. The customer liked the sound of not having to smell water anymore. After the installation of the new softener and filter, the customer is very happy with the water conditions!
We had a customer who had some water testing done in our state-certified lab for health and safety. After some tests, we found a high amount of arsenic. The customer wanted to take care of that and see if they could get better quality water in the home because they had been dealing with iron issues for a few years now. We sent out a project coordinator to test the water a little more and see what we could do for them. After some tests, we found high iron, and the old iron filter was not removing it anymore. After some discussions with the homeowners, they decided to use a new iron filter, water softener, and reverse osmosis to remove the arsenic. After a nice, clean, and quick install, the homeowners can now enjoy some clean water in the home!
We had a current customer reach out to us because his softener had stopped working for him. The softener was about 15 years old, and we recommended looking into replacing it, and the customer agreed. We sent out a project coordinator to see what we could do for him. After some testing we checking things out, we recommended a new softener and to go a size up due to the water demand the house uses. The homeowner thought that was a good idea because he had added a couple of bathrooms and 2 extra water heaters installed since his house was built. Our install team got the new softener in, and the homeowner is now enjoying soft water again!
Older homes with sulfur gas present in the water used to have to use a chlorination/dichlorination system to treat the rotten egg smell the water produces. This customer in Appleton just moved in and didn’t know what to do or how to maintain a system like this. While discussing what it would take to keep this system running the project coordinator could tell the new homeowners were a little overwhelmed and mentioned there are easier, more modern solutions for what they were experiencing and would be more than happy to discuss it with them if they were interested. Nowadays we can use air charge, self-regenerating filters to handle most residential sulfur. This way there are no chemicals involved, and the system itself is simpler and easier to maintain. The home also didn’t have a water softener which can greatly benefit a home’s water using appliances and general cleaning.
Some municipalities advertise softener water in their city, but that doesn’t always mean it is as soft as it should be. Cities do what they can, and it goes a long way but there could be more done once the water arrives in your home to improve the water. This customer wanted softer water so that they did not feel they needed to clean as often. With a water softener, soap scum and hard water marks are greatly reduced, extending time between cleanings.