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Customer called Clean Water Center with concerns of red/orange staining and very hard water. They had a water softener already but knew it must not be working correctly and did not know what the best course of action was.
A project Coordinator went out to the home, tested the water and made a full assessment of the situation. They found 6.5 ppm of iron and 32 gpg of hardness. They also knew they did not like the taste of softened water but wanted to protect all the fixtures inside the home. After deciding that the existing softener was not worth the hassle and not adequate for the amount of iron in the water, the customer decided to have us install a iron filter, and a new, smarter softener. They also decided to have us install a point-of-use reverse osmosis system for better tasting, cleaner water for drinking and cooking.
The customer called the Clean Water Center from a referral from a friend who had worked with us in the past. Her water softener was over 20 years old. For years she had been noticing orange stains in her bathroom, and she was sick of cleaning it. She called us to see what type of new equipment there may be.
A Project Coordinator met her at her home, and discussed the issues that she was having. They tested the water from the pressure tank, and found only 1ppm of iron in the water, but the iron was ferric iron, which a softener cannot remove. They tested the water after the equipment and found that there was still .5 ppm of iron leaking through after the softener, because of it being ferric iron.
The customer opted to have us install an EVFE-1054 iron Filter, followed by a brand new EVR-1044 water softener. She decided to go on the maintenance plan, so that we could help with the maintenance, and offer the lifetime warranty on the equipment.
She is enjoying cleaner water, and no longer needs to scrub orange stains from the bath tub.
We had a customer of ours who had a iron filter installed by us a few years ago reach out regarding his softener not working as well as it used too. We came out too test the water and see what softener would work best. After the testing we found very hard water. After going over some different options they had decided on the EVR water softener. This softener features W.E.T. this feature saves on salt and water up to 50%! The customer was very happy they will be using less salt and not wasting as much water during the regen cycle. They also singed up for the maintenance plan we offer on the EVR, this plan covers us coming out once a year and doing the annual service we recommend, the customer also gets salt delivered at pick up price and discounts on health and safety testing. The best part about the maintenance plan will also change the warranty into life time parts and labor as long as you are on the plan!
Customer called into the Clean Water Center as they had just moved in and the water had a horrible rotten egg smell, and he was curious if we could help him take care of it. A Project Coordinator went out to the house and verified that they had a large sulfur smell coming from the water and after taking the tests found that they also had high iron, with 6 ppm from the well. The previous owner had put in some equipment from farm and fleet, that was working to soften the water, but not take away the smell.
After going over the benefits of an iron filter to take away the sulfur smell, and help protect the house from the high iron, the customer decided to have us install an EVFE-1354 Iron filter, and uninstall some of the equipment that would no longer be needed that the previous home owner had put in.
Customer called in because his Iron Curtain just kept running and would not shut off. He had to unplug it. A project coordinator went out to his home, and found that the Iron Curtain was from 2006. Also found 4 ppm of iron coming into the home, so they needed to get it replaced fast.
We were able to get them a new one installed that same week, so they shouldn't have to deal with too much iron staining their home.