Mrs. H. had a 5 year old big box store water softener. The system was not working and could not be repaired. Mrs. H. wanted a system that would last longer and perform better. Mrs. H. went with our EVR softener. With the EVR she can be insured that she will have nice, soft water! She also took advantage of our maintenance plan, so she longer needs to worry about it not working, plus she does not have to carry salt downstairs!