Mr. and Mrs. D. purchased a water softener for their home back in 2006 and recently they were having issues. It didn't seem that their aging softener was regenerating appropriately. After a service technician found that the water softener meter was not working, they recommended a replacement. Industry average for the life-span of water softeners is about 10-15 years and Mr. and Mrs. D. were in that range. After meeting with our Project Coordinator, the best fit seemed to be our entry level ES water softener that was simple, but still superior to what was in place prior. They now have a nice water softener that doesn't require every day attention.