The owners here originally called us out on a service call because their water softener was going through more salt than usual and that the unit was extremely loud when running. Randy, our service manager, went to the home. He noticed that a few parts were not working properly. He suggested replacing a few parts, but they opted to replace the equipment based on the age of the unit.
Nate, our retail manager, then went to visit Mr. and Mrs. S. to discuss new treatment options with them. Based on the very hard water in Kaukauna, the homeowners elected to go with our EVR-1054U and utilize our maintenance plan to keep the warranty on the unit.