The homeowners called the Clean Water Center because their water softener was many years old, and they were beginning to see scaling on their faucets and shower heads. A project coordinator came out to test the water and determined that the softener in place was struggling to keep up. The project coordinator went over water test results and options for new water softeners with the homeowners, who then decided to have our Expert Series water softener installed with our maintenance plan added on. Now, there is no more scaling or breakthrough of hard water in the home, and the homeowner can enjoy the comfort of knowing that their water softener will be well-maintained with annual service.