This customer had an older iron filter, which was causing significant iron breakthrough. Although the filter had already been rebedded, the age of the softener was also a concern as they were experiencing occasional hard water breakthrough. One of our project coordinators confirmed that upgrading both units would be a good solution.
The customer decided to go with the EVR, our most advanced softening system, and the EVFE iron filter to handle the high iron content in their water. The addition of the iron filter not only addressed the iron issue but also helped extend the lifespan of the softener. It was a smart investment for this homeowner.