Mr. and Mrs. B. were experiencing an aging water softener that was no longer working mechanically and was causing leaking all over the basement. After we found that a replacement would be the best option, we tested water conditions to see what piece of equipment would work best and it was found that they had the ability to choose from any of our resin units. They found that the ES was going to be the best fit for them. They now have a fully functioning softener that is not leaking all over their basement.
The owners here originally called us out on a service call because their water softener was going through more salt than usual and that the unit was extremely loud when running. Randy, our service manager, went to the home. He noticed that a few parts were not working properly. He suggested replacing a few parts, but they opted to replace the equipment based on the age of the unit.
Nate, our retail manager, then went to visit Mr. and Mrs. S. to discuss new treatment options with them. Based on the very hard water in Kaukauna, the homeowners elected to go with our EVR-1054U and utilize our maintenance plan to keep the warranty on the unit.
High Iron levels and Hardness breakthrough made it obvious to this homeowner that something was wrong, The age of the previous softener made it an easy choice for the homeowner to purchase new equipment. This is our Evolve series softener.
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Good water is essential for keeping your home and your family comfortable and healthy. At Clean Water Center we understand this more than anyone and, as a member of the Evolve family of dealers, we provide a wide range of quality water treatment solutions so you can enjoy good water in your home.
Do you have hard water? Are you struggling with a foul smell or concerned about contaminants? Our wide selection of water treatment solutions from water filters to water softeners, water conditioners, and more can meet whatever needs you have.
Contact us today online or call 1-920-734-7665 to schedule your free water treatment cost estimate in Outagamie County, WI!
There are a variety of problems that can occur with drinking water. That’s why we offer a wide range of solutions including:
Do you have foul-smelling, dirty, or hard water? Contact us today and schedule your free estimate in Outagamie County, WI!
Mr. and Mrs. D have a Impression Reverse Osmosis system in their home. Every year we go to their home to change their pre, post and inline filters and test their water to make sure that their water consumption is top notch.
Homeowner had a small leak coming from the water softener and that they had some occasional odors in the water. We were able to repair the leak and tested the water. When testing the water, we noticed iron break through past the filters. We did recommend that the iron filter would need to be replaced.
Homeowner requested a salt delivery from us. Our technician Shae delivered the salt right to the owners basement and tested the water to make sure the softener was working properly.
Mr. O called us out to change the yearly RO Filters in his home. We changed the filters for him and tested the water.
A commercial account called to schedule a salt delivery. Our technician Shae brought them out some solar salt and tested the water to make sure all was good with the unit. Thanks for your business!!!
Steve M called in because his unit had a low salt alarm go off but the brine tank had salt in it. We sent our service technician Layke out to the home. Layke tested the water, reviewed the settings on the softener, and ran the unit through the regeneration cycles. The unit appeared to be working, however after further review Layke discovered a colony of spiders in the brine tank where the water gets pulled out of the brine tank and into the softener. We cleaned out the brine tank and topped it off with salt. The unit is working at peak performance again!
Deb C called and requested that we change the filters on their reverse osmosis drinking water system. We sent out Lyke, one of our service technicians to assist. Lyke changed out the pre, post, and in-line filters on their Eclipse reverse osmosis system. In addition Lyke reviewed the settings on the water softener, tested the water before and after her softener, and before and after her reverse osmosis drinking water system. All appears to be working great!
We reached out to Terry to schedule our annual visit as part of his service plan. Our service technician Garrett clean out the brine tank, topped it off with salt and left the rest of the years salt next to the brine tank. Garrett also tested the water before and after the treatment equipment, replaced the injector and cleaned the screen on the softener. The test results showed some abnormalities so we put the unit through a regeneration and we will be following up with the customer again in the coming days to ensure everything is back to normal.
The homeowner called us to come out to service his IM-1044. We came out, tested the water and made sure everything was working properly.
Sandra called us because her brine tank was full of water and her softener was not working. We sent Garrett one of our service technicians out to see what was going on. Garrett discovered the brine valve was stuck. Garrett replaced the brine valve and o-ring and the unit is back up and running. Thanks for the call Sandra.
Our customer on municipal water called in to request that we service their reverse osmosis drinking water system. We sent out Shae, one of our service technicians to assist. Shae changed out the pre, post, and in-line filters on their reverse osmosis system. In addition Shae reviewed the settings on the water softener, tested the water before and after the water softener, and before and after the reverse osmosis drinking water system. All appears to be working great!
The homeowner asked us to come out for their yearly fiter change on their Eclipse Reverse Osmosis system. We also delivered some solar salt and filled their brine tank up for them. Layke also tested the water before and after the water treatment equipment.
Mr. and Mrs. S are maintenance plan customers with us. That means they are able to keep the warranty on their water softener. Every year we come out to the home to take care of the preventative maintenance. We also deliver enough salt to get them through the year. We also change their reverse osmosis filters for them at no additional charge.
THe homehowers were not sure if their water softener was working properly. They had water in the brine tank that didnt seem to be going down properly. Layke was able to head out to the home and check out the equipment. He noticed some leaking parts. The unit was very old and we recommened a consult for new equipment.
Mrs. E called us to come to the home to take care of the of the annual preventative maintenance on her water treatment equipment. Garrett, our technician, was able to do the 10 point inspection on her water softener, change her revese osmosis filters and dtook a basic annual water test for her through our lab for health and saftey. He also tested the water at the home to be sure her water treatment equipment was working properly.
Mrs. F called us to see if we could help her out with her yellow water and the smell of iron. We were able to send Layke out to the home to test the water. He cleaned both the softener and iron filter out and changed some parts. After he was done, Layke tested the water to make sure the water treatment equipment was working properly.
The homeowner called us concerned that their water treatment equipment was not going through salt. The office sent Kyle, the tech, out to the home to see if he could remedy the situation. He found the unit running to the drain and hard water in the home. He was able to change a few parts and then tested the water again to be sure the unit was properly functioniong before he left.
This commerical account of ours called to see if we could come check over their system as they were noticing a leak coming from the brine tank. The unit also did regenerate but did not completely go through the cycle. Randy, our service manager, was able to visit this account and found some parts thats needed to be replaced. He cleaned up the system and bailed the water out of the brine tank. He then put more salt in the brine for them and regened the unit to make sure everything was properly working before he left.
Mr and Mrs A are on our service plan renewal for their Evovle water treatment equipment. Every year we go out to their home and service the treatment equipment with a 10 point performance check, annual maintenance, we delivered salt to them at our pick up price. As a curtiousy we change their reverse osmosis filters at that time for no additonal charge and we test the water before and after the water treatment equipment to make sure their water treatment equipment is working correctly.
The homeowners here are new to the home. They called us to see if we could come out and show them how their water treatment systems work and to change their reverse osmosis filters. Layke was able to get out to the home on short notice and help them with their water treatment educatioin. He also tested the water before and after their water treatment equipment to make sure everything was working properly.
Performed yearly repalcement of pre,post and inline filters and inspected membrane. Inspected rest of system to insure proper perfromance.
This homeowner reached out to use to have salt delvered and have there current softener checked over. Kyle are service tech delevered salt right to the basement and also checked on the softener. Kyle replcaed the screen and injector as reguler maintenance. Kyle tested the water and insured the softener was working as it should
This new homeowner wanted the existing softener in his home to have the annual maintenance done. Garrett are service tech performed maintenance and tested water. Garrett also explaned to the new homeowner how this system works. The homeowner was happy with how Garrett explained the system to him and was very informitive.
Mr. L had us come out to his home to inspect for water leaking from the top of the softener. Garrett are service tech diagnosed the leak and found the drain elbow leaking. Garrett replaced the elbow and also performed the yearly maintenance on the softener. Garrett insured there was no leaks after the repair. Mr. L was happy with how quickly Garrett was able to diagnose, repair and perform yearly maintenance on his water softener.
Mr. R had their current R.O. system under the kitchen sink. When the R.O. system makes water there is some noise it makes and he did not like the noise it made. Are service team was able to re-locate to the basement where we recommend to have it located. Mr. R was happy that he no longer can hear the R.O. system.
Mr. W had got a water softener and needed help with settting it up. Are tech Garrett was able to help set up the softener for Mr. W's water conditions and water use in the home. Mr. W was happy that we where able to set up a his water softener even though he did not get his softener from us.
Ms. K had reached out to use regaurding the amount of salt she has been going through. Are tech Kyle took a look at the programing and made sure it was correct. Kyle let Ms. K know that with her very hard water she will use alot more salt to treat the water. Ms. K was happy to know there was no issues with the softener.
Mr. G always has us deliver his salt for him because he likes not having to go out and get salt and bring it downstairs. When we deliver salt we always test water in ensure the system is working as it should. We tested Mr. G's water and found some harness braking threw. Are service team was able to fix the problem so there was no more hardness brake threw.
This local business has a car wash and needs soft water to clean the cars. We deliver a pallet of salt every few months to make sure there is always enough salt to keep the water soft.
Mr. and Mrs. P called us to see if we could come out and to take a peak at their softener. The water seemed hard and the iron filter is constantly running to the drain. Randy, our service manager, was scheduled out to this call. He noticed a few parts where jammed up and clogged. He was able to change them out and clean the system up so the unit could properly function.
The homeowners called us to see if we could come out to check their softener out. They were concerned that the softener was leaking. Garrett, our technician, was able to visit their home and determine that the unit was not leaking, it was actually the copper piping. He was able to fix the leak in the copper and the leak had stopped.
One of our commercial accounts called to see if we could stop over to check their softener over. The unit did not seem to be softening and there were lights on saying "needs service." Garrett our tech, stopped over and checked the system over. He tested the water and determined the issue in just a short amount of time. He was able to reset the unit and now everything works great again for them.
This homeowner called us concerned about having a foot of water in his brine tank. With the system he has, there should not be sitting water in the tank. Our services technician was able to go to the home, clean the system up and run the unit through another cycle to make sure everything was working properly.
The homeowners called in to see if we could help them out. After their unit recycled, they were getting a metallic smell and taste in their water. They were getting hard water deposits and film coming from their dishwasher. Garrett, our technician, was able to go to the home to scope out the situation. He found that the unit was not properly regening and a part was leaking. He was able to replace the parts that were needed and get the unit back up and running.
Mr. W. called us because he seemed to be going through more salt than normal. He also requested us to deliver some water softener salt as well. Garrett, was able to head out the the home within the week and checked the settings and delivered his salt. He adjusted the settings appropriately and tested the water to make sure everything was working properly.
Ms. H. was very fortunate and purchased her first home. Not only were there learning curves as a new homeowner, but she now had to learn the ins and outs of the well and septic system. When she moved into the new home she found a twin water softener already in place, which is two softener media tanks working together to provide softened water 100% of the time. Having never had the luxury of a water softener in the past for home protection and skin health, she was not familiar with the silky feel of softened water and decided to put the water softener into by pass. Softened water feels smooth and silky because the calcium and magnesium deposits are removed from the water, and with hard water, it creates a soap scum that layers onto our skin. This dries out our skin and prevents our natural oils from moisturizing ourselves. Due to her decision of by passing her water softener, she came to learn that there were high levels of iron in the water that would cause staining and that the hardness of the water was extremely high, so the orange staining, white crusty build up and corrosion had begun being very evident. With no treatment in place for the water running through all the lines, appliances and fixtures began to become stained and beat up. Iron bacteria began to breed and grew into a slimy substance that filled her toilet tanks and caused an odor similar to sulfur because of the lack of treatment as well. Iron bacteria is a bacteria that feeds off of iron in the water as a food source and is NON-harmful. Although iron bacteria is non-harmful, it is still a nuisance because it causes odors and build up. These are the reasons she decided to give us a call and see what could be done about her water.
One of our Project Coordinators went to see all of her concerns first hand and also speak with her to see what could be done to help her with her water issues. First, it was highly recommended to put the water softener back into service to soften the water and remove the corrosion causing minerals running rampant in the house. She had some hesitancy to this due to the fact of not wanting the slippery feel to her water. We were able to present her with a mixing valve that would introduce just a little hardness into the water to reduce the slippery feeling. Next was to address the iron and iron bacteria. Some water softeners are able to handle lower levels of iron, but her levels of iron were at the point of possibly shortening the life of the softener. We introduced an iron filter that was teamed with our Odor Defender, which is meant to remove the iron from the water and to treat continuously for any odor causing bacteria in the water. Ms. H.’s biggest concern was having safe drinking water at the end of the day, and this was the final step. After getting her home up to par with working grade water that is supplied to all indoor lines, we supplied her with food grade water that is made via our Ultroflow Reverse Osmosis system. Our RO system provides an 80%-98% reduction of absolutely EVERYTHING dissolved in the water, so now she has water in her home that is just as good, if not better, than bottled water. With all water treatment now in place and in service, she has clean water that won’t harm her new home and clean water that won’t harm her body.
One of our commercial accounts reached out to us to see if we could do an annual preventative maintenance on their water softener and also to deliver out some solar salt. Garrett our tech, found that the unit was not metering water. He was able to fix the meter and set the unit to regen. He cleaned the rest of the unit up and tested the water before and after the water treatment equipment to be sure all was working properly before leaving.
The homeowners here are maintenance plan customers with us. The homeowners called us to see if we could help them with the salt alarm that was going off on their unit. The homeowners always make sure they have salt in their brine tank so something else was triggering this alarm. Our service manager Randy was able to stop out at the home within a few days to look their equipment over. He just needed to change out 2 small parts to get that alarm to stop beeping. Since the homeowners are on the maintenance plan, there was no invoice to them because they were covered under the maintenance plan.
The homeowners had a loss of water pressure in the home and their iron filter was making odd noises. Garrett, our tech, went over to the home to inspect what was going on. He checked over various areas in the home for water pressure. Garrett was able to determine that the iron filter was clogged and changed a few parts to get the unit to function properly again. He then tested the water before he left the home and everything looked great and was working fine.
We're proud to be part of the Evolve family of dealers offering people across the United States the clear choice on how to meet your water quality needs for home and commercial applications.
From water softeners, iron filters, pH neutralizers, to reverse osmosis, we have the latest technology and training so our friendly staff can advise you on the best products and system for your needs.