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This customer called the Clean Water Center as they are on a well and have hard water. Their current softener had not been working for a while and they started to notice hardness build up in the house.
A Project Coordinator went out to the home to test the water to make sure they were suggested the proper equipment for the home. After testing the water and finding the hardness to be extremely hard at 24 gpg, with no other issues, the customer decided to go with an EVR-1054 water softener on the maintenance plan. With the maintenance plan, she could get the lifetime warranty on the unit, we could maintain it for her, and deliver her the salt she will need for the year. The only thing she will need to worry about now with the water is making sure the softener has salt in it.
Mr. L was experiencing hardness breakthrough, and in addition to that, his water softener was leaking as well. With numerous concerns, it was time to look for a replacement; Mr. L went with the EVR that now provides softened water and is no longer worried about the functionality of his water softener.
Mr. and Mrs. K. had just moved into their new home and found that they had high levels of Arsenic. Not only that, but they weren't sure about the functionality of a very aged water softener that was in the basement. After a Project Coordinator did further aesthetic testing, it was found that there were trace levels of sulfur, enough iron to cause staining and hardness in the water. To address the drinking quality and rid of the Arsenic the Ultroflow Reverse Osmosis was the state certified system to remediate this issue, the iron filter took care of the high levels of iron AND sulfur odor, and the WiFi capable water softener softens the water. The K. family is now provided healthy, clean water for the family.
Our homeowners had an existing unit that was installed in 1996. They were currently experiencing a lot of hardness and iron breakthrough. Mr. and Mrs. G. were existing customers with us for salt deliveries. Since we were already servicing them with salt, they decided to reach out to our team to see if we could help with the current issues they were having. Nate, our retail manager, went to their home to inspect their current equipment, test the water, and discuss new equipment options. After discussing the new options, they choose and ES-1044 unit with us as well as an Ultroflo Reverse Osmosis system for drinking water. Shae, our technician, went out to the home just a few days later to do the install. He was able to bring a few different faucet samples with him for the reverse osmosis system so the homeowners could find the perfect one to match their current faucets finish. The install was clean and quick.
This commercial account had an older unit that was continuously causing issues. They reached out to Bob, our commercial representative, to find a new system that would fit the businesses needs. They were able to find one that would work best.