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This customer called the Clean Water Center for service as their Iron Filter was making a lot of noise. They had just moved into the home not too long ago. She said she spends a lot of money to have hair dyed and did not want to take a shower to risk her hair turning orange from the amount of iron in the water. The service tech went out to the home, and found the Iron Curtain was almost 20 years old, and recommended a new one for them. All the other equipment was still working well, so they did not need a new softener.
The customer decided to rent a new EVFE-1054 iron filter from us and the new equipment was installed the next day for them.
The customer called the Clean Water Center as he had an older competitor's Softener in his house, and it didn't seem like it was working the greatest anymore. At first they had decided to wait to install new equipment and hold off until the summer. Soon after, the current softener they had started to fail on them. A Project Coordinator went out to the house to test the water and assess the basement for the install. When the tests were taken, there was a smell of sulfur, and 5ppm on iron in the water.
The Project Coordinator suggested putting in a new water softener with and Iron Filter in order to help with the iron, and get rid of the sulfur smell from the water. The customer decided to get those both installed and since he has a very demanding job, he decided to sign up for the maintenance plan, so that we could help protect his new investment, so that he didn't have one more thing to worry about.
Customer had an old softener and it started to leak from the inlet pipe going into the softener, found that it was cracked and was spraying all over the basement. She called the Clean Water Center as she had to bypass the softener so no water was going to it. there was no other bypass in place, so when she turned it it shut down all of the water in the home except for the kitchen cold and outside lines, as the were the only lines not going through the softener.
A Project Coordinator went out to her to home to talk about new options with her. She decided to have us install the ES-1044 water softener, and we were able to get it installed for her the next day, so they could take showers and flush there toilets again the next day.
Mr. and Mrs. A bought a new home that had water treatment equipment completely removed. With higher levels of iron staining their house and the hard water wreaking havoc on their appliances, they decided to give us a call. After testing water, we found that the best solution was to go with our EVFE iron filter and our EVR water softener, because this route is going to create the most efficient salt usage possible. They are now living in their new home with soft, iron-free water.
Mr. F. was a long time Rental customer. He decided he was going to be in the home for long time and wanted to purchase a system. We sent out one of our project coordinators to test the water and see what options worked best for him. After some testing and discussion we found the EVR water softener the best solution for him. With Mr. F. renting from us we applied a rental discount for the purchase of the new system. After a clean install Mr. F. is happy to have a nice, new water softener in the home for years to come!