Iron Filter Leaking in Richfield
Challenge
These customers in Richfield have two of our impression units; an IMP-948 softener and an IMPB-1248 iron filter. This particular morning, we received a call from them stating that one of their units was squealing and spraying water.
Eager to help them out as soon as possible, we were quick to respond! In the first instance our customer service representative was able to talk the customer through putting the units into bypass temporarily to prevent any more damage. Then we turned our attention to scheduling them an appointment to find a long term solution to the problem...
Solution
We were able to send out our technician John within just a few hours of them giving us a call. John went out and quickly determined that the iron filter was plugged up and due for a re-bed. John and Sam were able to come back out that same afternoon and re-bed the unit. Since they were there, they also looked over the softener and changed some of the essential annual parts to keep their equipment working efficiently!
We followed up with them a couple of days later and they were very happy with our services, and their equipment is still working well.
