When in service, a Water Softener or Water Filter should always be water tight. Meaning, unless the unit is in regeneration, you should never notice water coming out of the drain pipe. This homeowner began noticing the opposite, water draining at all times of the day. With a call out to the Clean Water Center, Garrett was sent to the home to fix the issue. In a one hour service call, Garrett was able to fix the problem and get quality water back to the homeowner that day.